Shipping & Returns

SHIPPING

Items purchased on the Era Design website will be prepared for shipment within two business days. This applies to in-stock items only and does not include items that require modification, such as ring sizings. For special orders please contact us for estimated manufacturing and shipping times. Within reasonable parameters, we will do our best to accommodate any and all of your needs.
All Era Design items will be shipped from Vancouver, BC. Therefore delivery times will vary depending on your location. All our shipping includes an online tracking service that will be emailed with your Shipping Confirmation.

Free shipping within Canada and the United States*

  • Purchases CDN $499.00 and under are shipped with Canada Post Express Post
  • Items CDN $500.00 and up are shipped with Purolator

* For items shipped to continental United States, shipping terms and delivery times are in accordance with Canada Post and Purolater services. Customs delays are beyond our control. Customs duties and fees are the responsibility of the purchaser. For US clients we advise having your tax numbers ready for smooth transitions over the border. Please note we cannot ship to a PO Box. It must be an address with a street number.

International **
  • Purchases of $1.00 and up are shipped with Purolator International for a flat fee of CDN $85 

** For items shipped internationally, shipping terms and delivery times are in accordance with Purolator International services. Customs delays are beyond our control. Customs duties and fees are the responsibility of the purchaser. Please note we cannot ship to a PO Box. It must be an address with a street number.

 

RETURN POLICY (RETAIL SHOP) ***

Please find below our return policy for finished stock, custom design and vintage or antique items purchased in our retail shop. Not all custom jewellers provide a warranty, so it’s important to make sure you choose a jeweller that gives you the kind of warranty you are comfortable with. We also offer our customers special insurance counselling for their jewellery to make sure they are adequately covered.

Finished Stock
Finished Era Design stock pieces bought from store showcases can be returned or exchanged within a period of 30 days with receipt. Worn jewellery pieces or those exhibiting signs of wear are subject to a 10% restocking fee.

Custom Design
Due to the unique nature of custom designed jewellery we cannot accept returns on custom jewellery. There is a limited One Year Repair Warranty and two free adjustments of size or style and we treat each case with care and understanding. In cases where there is a change of stone or metal choice we charge the difference between the old and new item.

Vintage and Estate
Instalment payments can be made on vintage jewellery only for up to three months. Vintage jewellery is sold “as is” due to the unique nature of these pieces. We do not accept returns on vintage jewellery but we will gladly resell any pieces for you as long as it is still in a suitable condition.

 

RETURN POLICY (ONLINE WEBSITE) ***

At Era Design we want to make sure that you absolutely love the jewellery you purchase online. If for any reason you are not completely satisfied with your purchase within 30 days of invoice date, you may return the item to us for a full refund (less a 10% restocking fee.)

Items being returned must be in new, unused condition and all original packaging and documentation must be included. We are not responsible for the costs associated with shipping the item back to us nor are we liable for anything that happens to the item before it reaches us. Therefore, for your own protection, we recommend that you use a delivery service that insures you for the value of your purchase.

Please contact us before hand to lets us know of your intention to return an item.

Return to

Era Design
1795 Venables Street
Vancouver, BC
V5L 2H5
Canada

If delivering in person, please see Era Design retail location hours. 

Notice
*** This return policy does not change or amend any current or future return policies on the Era Design online website or Era Design retail location.

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