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Book an Appointment | Tues - Sat: 11AM - 5PM | studio@eradesign.ca
Open by Appointment Tues - Sat 11AM - 5PM | studio@eradesign.ca

Custom Design FAQ

Yes! We work closely with clients to make engagement rings, wedding bands, pendants, and earrings. Click here to book a free design consultation. 

We estimate 10 - 12 weeks once a stone and design have been finalized. However, unexpected delays may occur. We are a small team handcrafting each unique piece by hand, thank you for your patience in the process! 

Possible delays can include:

Casting fails

  • Each custom wax model is sent for casting, and due to the nature of the casting process (which is done by hand) there can be occasional delays due to a casting fail.

Wax adjustments or reprints

  • We take the utmost care in perfecting the measurements of your custom wax design. Occasional reprints can occur due to customer requests or printing fails.

Supplier delays

  • We work closely with an out-of-house casting team, as well as stone setters and stone suppliers. Delays can occur, mainly due to illness or shipping delays.

In the event of a delay the team at Era makes sure to notify customers as soon as possible.

Yes! We work with clients across North America to create their unique, one-of-a-kind piece. We make a point to deeply involve all long-distance clients in the custom design process. This is done through detailed photos and videos at multiple points during the process. Once completed we will ship your finished piece!

Yes! We work with stones currently set into existing jewellery. You can find our Resetting policies and form here

Era Design does not accept loose gemstones or diamonds supplied by clients

We have established long standing relationships with our trusted suppliers, and solely source our stones from them. Stones of unknown or unverified provenance can be treated with undisclosed hazardous processes and could be unsafe for our goldsmiths and stone setters to work with.

Yes! When starting a custom job, we take an initial deposit (starting at $500 + tax) with the outstanding balance due once the project is completed. You are also welcome to make payments throughout the process.

Custom designed pieces are not eligible for return or exchange due to their inherently personal nature. If this is a concern, we suggest purchasing one of our available in stock pieces. Stock pieces are eligible for return or exchange within 30 days, provided they are unaltered and unworn. You can find our full Return Policy here.

Era Design retains copyright on all jewellery we design, develop, and manufacture. All sketches, wax models, and samples provided during this process remain the property of Era Design and can be used again by Era Design at any time.

We do not offer exclusivity for clients on any designs we create. The reason clients choose Era Design is because of our unique style, however, there are common threads that make each piece recognizable as our own. Given constraints in materials and techniques, there are a finite number of designs possible for rings. Over thousands of years, artisans have drawn upon a shared history of ring manufacture and design. Due to social media, design trends often emerge rapidly online, and we frequently receive multiple requests for similar styles at the same time. We do our best to represent these trends in our portfolio, while at the same time respecting other designers' work and retaining Era Design's signature style.