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Book an Appointment | OPEN Tues - Sat: 11am - 5pm | studio@eradesign.ca
Open by Appointment Tues - Sat 11AM - 5PM | studio@eradesign.ca

Q & A - Online Orders

Can I change or cancel my order?
Yes, if your order has not been shipped yet, contact us by phone or email and we can cancel your order. Shipping days are Tuesdays and Thursdays. 

Can I return and receive a refund?
Yes, please see our Return Policy for information about refunds.

How can I track my order?
We will send you a tracking number once we have processed your shipment.

Which shipping provider do you use?
Items under $99 in value will be shipped via Canada Post with tracking and insurance (within Canada). Items $100 and over in value will be shipped via Purolator with tracking and insurance. Please contact us if you would like us to send with an alternate shipping provider.

Can I have my order gift-wrapped?
Yes, we do offer gift wrapping. Please let us know in the "Special Instructions" notes during checkout.

Do your rings come in ring boxes?
Each ring comes packaged in an embossed handcrafted yellow cedar box that has been designed and created from beautiful sustainable timbers in New Zealand. Each box supports regenerative initiatives. Silver pieces will be sent to you enclosed in a soft, made-for-silver jewellery satchel.

Can I request a resize?
Yes, you can request to resize a ring within one full size at no extra charge during checkout in the "Special Instructions" section. Please note, any alterations made to a stock purchase make in ineligible for return or exchange. If this is a concern, we suggest purchasing the item without resizing, and mailing it back for the resize at a later date.

Where is your jewellery made?
At Era Design, all pieces are made in small batches in our very own Vancouver workshop on Venables Street near Commercial Drive in BC.

Do your rings come with appraisals?
Our rings do not come with appraisals, but they can be arranged for a cost of $120 per item. Appraisals are done by a local, trusted appraiser here in Vancouver, BC. You are welcome to contact her directly: Jeanne Johnson (604) 685-8319, gemqueen@telus.net. Please allow 2-3 weeks to complete the appraisal before shipment. 

Can I get more information about your products?
Feel free to email us at studio@eradesign.ca, or call our shop in Vancouver (604) 688-2714!