30 Day Return Guarantee
All finished Era Design stock pieces bought from in-store showcases or online can be returned within 30 days of original date of purchase. Custom designed and vintage jewellery items are not eligible for return due to the ‘as is’ and unique nature of the pieces.
Precious materials such as gold, platinum and diamonds are internationally traded commodities. We buy and trade at this level guaranteeing you the best available value at current market rates.
Lifetime Cleaning Guarantee
One of the secrets to keeping your jewellery looking like new is cleaning. Free of charge, Era Design will professionally clean and polish all items stamped with our hallmark. No proof of purchase necessary, just bring your item to our store.
Lifetime Inspection Guarantee
We recommend inspecting your gemstone settings once a year. Free of charge, Era Design will carefully inspect all jewellery items stamped with our hallmark. This can be combined with a complimentary clean and polish if desired. No proof of purchase necessary, just bring your item to our store.
All Era Design manufactured rings and jewellery are warranted to be free from manufacturing defects in material and/or workmanship for a set period of 12 months from date of purchase. This warranty applies to the original owner only and is not transferable. Proof of purchase may be required. Warranty claims are not valid if you modify or change your jewellery.
Finished Stock Jewellery Warranty
Finished Era Design stock pieces bought from in-store showcases or online come with our standard 12 Month Manufacturer's Warranty. The warranty provides in the case of a manufacturing defects, repairs to the item free of charge. Damages to an Era Design jewellery item sustained through accident, or daily wear and tear will be repaired upon approval of an estimate.
Custom Design Satisfaction Warranty
In addition to our standard 12 Month Manufacturer's Warranty, we include two free adjustments of size or style utilizing original materials for up to 12 months after date of purchase. This warranty is available to clients who have commissioned Era Design to create a custom piece of jewellery not purchased from in-store stock. In cases where materials are added (for example, a change of metal, the addition of gemstones) additional material costs are not covered, however no extra design or labour fees apply.
Vintage Jewellery Warranty
Era design does not offer a warranty on vintage jewellery items. They are sold ‘as is’ due to the unique nature of these pieces. They are often more than 100 years old, and we do not recommend wearing them daily. Instead, they should be reserved for special occasions. In some cases, vintage items may be sold with an independent appraisal detailing the condition of the piece. Lesser value items typically do not have appraisals, but they can be ordered upon request for a fee.
Diamonds & Gemstones
In the case of finished stock, custom designed, and vintage jewellery, please note that the centre diamonds or gemstones (or stones over .05ct) of any jewellery item are not covered under any warranty. It is the purchaser’s responsibility to care and maintain their diamonds and gemstones carefully. Despite the fact that diamonds are among the hardest substances on earth, these natural minerals can still be damaged when struck with enough force at certain angles. All other gemstones are excluded from warranties as most are softer than diamonds and naturally susceptible to scratches, chips, cracks, etc. from daily wear and tear or accidents.
** Warranties and Guarantees are active from the original date of purchase. This warranty does not change or amend any current or future warranties on the Era Design online website or Era Design retail location.