Please find below our warranty and return policy for all jewellery custom designed and manufactured by Era Design. Not all custom jewellers provide a warranty, so it’s important to make sure you choose a jeweller that gives you the kind of warranty you are comfortable with. We also offer our customers special insurance counselling for their jewellery to make sure they are adequately covered.
CUSTOM DESIGN WARRANTY***
In addition to our standard 12 Month Manufacturer's Warranty, we include two free adjustments of size or style utilizing original materials. In cases where materials are added (for example, a change of metal, the addition of gemstones, etc.) additional material costs are not covered, however no extra design or labour fees apply.
Every Era Design hallmark stamped jewellery item is automatically eligible for free cleaning. Just bring it in — no need for proof of purchase.
Due to the unique and often personal nature of custom designed jewellery, Era Design cannot accept returns on custom jewellery.
*** This return policy does not change or amend any current or future return policies on the Era Design online website or Era Design retail location. All policies and warranties are active from date of completed payment.