Christmas Return and Exchange Policy
The holiday season is upon us and this year we're offering an extended period for returns!
If you wish to return an order for refund or exchange, please review the return policies below and contact us for instructions on how to prepare to process your return quickly and easily.
CHRISTMAS RETURN POLICY (RETAIL SHOP) ***
Era Design's Christmas return policy for finished stock, custom design and vintage or antique items purchased in-store at our retail shop.
For finished stock items purchased in store between November 11, 2020 - December 24, 2020, they will be eligible for return or exchange until January 15, 2021. The item must be in unaltered condition and accompanied by the original receipt of purchase, packaging and documentation*. Worn jewellery pieces or those exhibiting signs of wear are subject to a 15% refurbishing fee.
Custom Designed and Manufactured Jewellery
For clients who have commissioned Era Design to create a piece of jewellery, due to the unique and often personal nature of custom designed jewellery we cannot accept returns on such items.
Vintage and Estate
Vintage jewellery is sold 'as is' due to the unique nature of these pieces. We do not accept returns on vintage jewellery.
CHRISTMAS RETURN POLICY (ONLINE WEBSITE) ***
Our Christmas return policy for finished jewellery stock purchased through our online shop.
For finished stock items purchased online between November 11, 2020 - December 24, 2020, they will be eligible for return or exchange until January 15, 2021 (less a 10% restocking fee.) Returned items must be in new, unused condition and all original packaging and documentation* must be included. Worn jewellery pieces or those exhibiting signs of wear are subject to a 15% refurbishing fee. We are not responsible for the costs associated with shipping the item back to us nor are we liable for anything that happens to the item before it reaches us. Therefore, for your own protection, we recommend that you use a delivery service that insures you for the value of your purchase. Era Design is not responsible for lost, damaged, or customs returned shipments.
Please note custom designed and manufactured pieces, where payment or deposit has been processed online, are subject to the Return Policy (Retail Shop) noted above.
Please contact us before January 15, 2021 to let us know of your intention to return an item.
1795 Venables Street
If delivering in person, please see Era Design retail location hours. Please note we are open to customers by appointment only at this time.
CHRISTMAS GIFT RECEIPTS ***
Christmas gift receipts will be available for stock items purchased between November 11, 2020 - December 24, 2020. The receiver will have until January 15, 2021 to exchange the item or receive a store credit. The item must be in unaltered condition and accompanied by the original packaging and documentation*. Worn jewellery pieces or those exhibiting signs of wear are subject to a 15% refurbishing fee.
* Canadian diamonds over .18ct are sold with a Canadian diamond certificate and serial number. In order to process your return, the certificate must accompany the returned jewellery item. There is only one copy of this certificate and we recommend you keep it in a secure location.
*** These return policies are active from the date of completed payment. All return policies are invalid if you modify or change your jewellery. No processing fees are applied by Era Design, some credit card companies may charge a fee in accordance with their merchant agreement policies and this fee may be levied by the card provider. These policies do not change or amend any current or future return policies on the Era Design online website or Era Design retail location.